Skip to Content
QuickBooks keeps crashing

QuickBooks Keeps Crashing on  Windows or Mac

QuickBooks Desktop, often seen as a trusted tool for handling finances in small and mid-sized businesses, can sometimes run into unexpected trouble. Many users end up dealing with confusing issues moments when QuickBooks keeps crashing on Windows 10, or sudden glitches where QuickBooks Desktop shuts down as soon as you switch to single-user mode.

These frustrating problems can appear for several different reasons. Your computer system might not fully meet the requirements that QuickBooks Desktop needs to run smoothly. The company data file could be damaged or unstable, causing the software to break down like a weak link in a chain. In other cases, the main QuickBooks program files may become corrupted, creating hidden errors that eventually force the software to crash.

+1-888-463-3385

QuickBooks Keeps Crashing On Windows

When QuickBooks keeps crashing on windows, the best place to begin fixing the issue is with the QuickBooks Tool Hub. This helpful program includes built-in repair tools like Quick Fix my Program, which can clean up damaged files and restore normal performance. If the crashes don’t stop, you can go further by repairing QuickBooks from the Windows Control Panel, using the Install Diagnostic Tool, turning off your antivirus briefly, or performing a complete clean reinstall.

QuickBooks crashing on window

Use the QuickBooks Tool Hub

  • Make sure all QuickBooks windows are closed.
  • Download the latest QuickBooks Tool Hub from Intuit and install it.
  • Open the Tool Hub and go to the Program Problems section.
  • Choose Quick Fix my Program and let it run.
  • If the issue continues, open the Company File Issues tab and use QuickBooks File Doctor to repair damaged company files.
  • For setup or installation errors, go to the Installation Issues tab and use the QuickBooks Install Diagnostic Tool.

  • +1-888-463-3385

Perform a Clean Installation

Back up your company file before changing anything.

  • Go to Control Panel > Programs > Programs and Features.
  • Find QuickBooks Desktop, select it, choose Uninstall/Change, and try Repair first.
  • If repair doesn’t solve the problem, uninstall QuickBooks completely. Then reinstall a fresh copy for a clean start.

  • +1-888-463-3385
QuickBooks keeps crashing on windows

Other Helpful Solutions

  • Update QuickBooks: Install the newest updates to fix bugs and system glitches.
  • Turn off antivirus briefly: Sometimes security software blocks QuickBooks from working correctly.
  • Rename the QBWUSER.ini file: A damaged ini file can make QuickBooks crash. Renaming it forces QuickBooks to create a new working one.
  • Test the company file: Try opening the file while holding Ctrl + Shift to see if the file itself is causing the crashes.
  • Verify and Rebuild Data: Go to File > Utilities, run Verify Data, then Rebuild Data to fix hidden data issues.
  • Create a new Windows user: If your Windows profile is corrupted, QuickBooks may not run well. Create a new admin user and test QuickBooks there.
  • These steps can help you fix QuickBooks crashes and get your software working smoothly again.

QuickBooks keeps crashing issue on Mac

Many QuickBooks users face sudden problems after upgrading their Mac to macOS Mojave. You might see QuickBooks freezing, shutting down by itself, or refusing to open at all. This rewritten guide gives you simple steps to help you fix the issue on your own. If the problem continues, you can always reach out to QuickBooks problem support for fast help from trained experts who understand Mac-related errors.

+1-888-463-3385
QuickBooks crashing on mac
QuickBooks keeps crashing on mac

Restart Your Mac

Very often, a simple restart can clear the problem. Restart your Mac, then open QuickBooks again. If the issue returns, move to the next step.

Update Your QuickBooks Desktop Program

To get your QuickBooks up to date, follow these steps:

• Open the QuickBooks Desktop menu and look for available updates.

• If a new version appears, click Install Update.

• Select Install and Relaunch.

Once the update completes, QuickBooks for Mac will start automatically.

+1-888-463-3385

Sart Your Mac in Safe Mode

  1. Shut down your Mac completely.

  2. Turn it back on and immediately press and hold the Shift key when you hear the startup sound.

  3. Release the key when the Apple logo appears.

    You should now see “Safe Boot” on the startup screen.

Create a Second Account on Your Mac

  1. Open the Apple menu, then go to System Preferences → Users & Groups.

  2. Click the lock icon and enter your admin username and password to unlock settings.

  3. Click the Add (+) button, choose the type of user you want to create, fill in the details, and click Create User.

These steps should help you get rid of the QuickBooks crashing problem on macOS Mojave. If you still have questions or the issue continues, feel free to ask for more help.

Additional Diagnostic Steps (From QuickBooks Support)When You Should Contact a QuickBooks ExpertFixing QuickBooks Freezing, Not Opening, or Not Responding

Additional Diagnostic Steps (From QuickBooks Support)

QuickBooks also recommends running the QuickBooks Install Diagnostic Tool (QBInstall Tool) when crashes are caused by damaged Microsoft components.

  1. Download the QuickBooks Install Diagnostic Tool.

  2. Save it to your desktop.

  3. Close all programs and run it.

  4. Wait for the scan to complete (may take up to 20 minutes).

  5. Restart your computer.

This tool repairs .NET Framework, MSXML, and C++ issues that often cause QuickBooks to crash.

If the issue continues, refer to the full article:

QuickBooks Desktop won’t open, has stopped working, or is not responding.

When You Should Contact a QuickBooks Expert

You should seek professional help if:

  • QuickBooks crashes during startup
  • QuickBooks freezes after every Windows update
  • You cannot open your company file at all
  • Multi-user mode keeps disconnecting
  • You’ve tried all steps but QuickBooks still crashes

An expert can analyze deeper company file damage, network issues, or system conflicts that basic troubleshooting cannot fix.

Fixing QuickBooks Freezing, Not Opening, or Not Responding


When QuickBooks Desktop starts freezing, slowing down, or refusing to open, it usually means something inside the program or your system is not working the way it should. To fix this, you can follow a step-by-step path that clears errors, repairs broken parts, and helps QuickBooks run smoothly again.

The QuickBooks Tool Hub is the first place to begin. Its tools — Quick Fix my Program and Program Diagnostic Tool — are designed to remove simple glitches and repair deeper program issues. If the problem continues, update QuickBooks, update Windows, and check whether your company file is too large or damaged. Other fixes include renaming the QBWUSER.INI file, moving your company file, using QuickBooks File Doctor, or reinstalling QuickBooks cleanly.

Restart your computer

Many small errors clear themselves when the system restarts. This simple action often restores QuickBooks quickly.

Update QuickBooks Desktop

Go to Help > Update QuickBooks Desktop and install all updates. Updates include bug fixes that help stop freezing and crashing.


Use QuickBooks Tool Hub

  1. Download the Tool Hub from Intuit’s official website.

  2. Open it and go to Program Problems.

  3. Run Quick Fix my Program first.

  4. Then run the QuickBooks Program Diagnostic Tool.

  5. Restart your computer after both tools finish.

Update Windows

Go to Settings > Windows Update and install everything available.

Start with Basic Fixes

  • Restart your computer

    Many small errors clear themselves when the system restarts. This simple action often restores QuickBooks quickly.

Update QuickBooks Desktop

Go to and install all updates. Updates include bug fixes that help stop freezing and crashing.

Use QuickBooks Tool Hub

  • Download the Tool Hub from Intuit’s official website.
  • Open it and go to . 
  • Run first. 
  • Then run the . 
  • Restart your computer after both tools finish. 

Update Windows
Go to and install everything available.

Use the QuickBooks Install Diagnostic Tool (QBInstall Tool)

(Important for QuickBooks Not Opening or Installation Errors)

If QuickBooks won’t open or keeps crashing, damaged Microsoft components may be the reason. The repairs these parts. Here’s what to do:

  • Download the QuickBooks Install Diagnostic Tool.
  • Save it on your Desktop. 
  • Close all programs before running the tool. 
  • Run the QBInstall Tool.
  • Restart your computer when it finishes.


For full details, check the Intuit guide: “QuickBooks Desktop won’t open, has stopped working, or not responding.

​

If QuickBooks Still Freezes

  • Rename the QBWUSER.INI file

    This file stores QuickBooks user settings. If it is broken, QuickBooks can freeze. Renaming it forces QuickBooks to create a new one.

  • Move your company file

    Place your company file on your Desktop. If it opens there, the issue may be with your network or folder permissions.

  • Use QuickBooks File Doctor

    File Doctor can repair company file damage and network problems.

  • Suppress QuickBooks at startup

    Hold while opening QuickBooks.
    If QuickBooks opens without loading the company file, the company file may be the problem.

Advanced Fixes

  • Clean reinstall QuickBooks

    This removes damaged program files and installs QuickBooks again in a fresh state. It often fixes long-standing freezing and loading issues.

  • Check for software conflicts

    Security software or antivirus tools may block QuickBooks. Temporarily turn them off to see if QuickBooks starts working.

QuickBooks may crash on Windows Server 2022 due to compatibility issues, damaged installation files, outdated .NET Framework, corrupted company files, or insufficient admin permissions. Updating Windows, repairing QuickBooks, and using QuickBooks Tool Hub often fixes this.

QuickBooks may crash on Windows 11 if the program is not updated, system settings conflict with QB, or background apps interfere. Running QuickBooks as admin, repairing the installation, and updating Windows can help.

Common reasons include outdated QuickBooks Desktop, damaged files, poor system performance, or missing system components. Using QuickBooks Tool Hub and updating QB usually solves the crashing issue.

QuickBooks crashes on Mac when the app is outdated, system cache is overloaded, or macOS updates conflict with the QB version. Resetting QuickBooks preferences, updating macOS, or reinstalling the app may help.

QuickBooks for Mac 2022 may crash due to corrupted files, damaged permissions, or compatibility problems with newer macOS versions. Running QuickBooks in Safe Mode or creating a new Mac user profile can help diagnose the issue.

QuickBooks Tool Hub is a free troubleshooting tool by Intuit that fixes common errors like crashing, installation failures, network issues, and company file problems. It includes tools like Quick Fix My Program and File Doctor.

Frequent crashes often happen because of damaged program files, corrupted company files, or unsupported system settings. Repairing the installation or reinstalling QuickBooks usually fixes this.

Enterprise crashes often point to large company files, incorrect hosting configuration, damaged network setup, or outdated database server manager. Running QuickBooks Database Server Manager and repairing the installation can resolve this.

Frequently asked questions

Here are some common questions about our QuickBooks Keeps Crashing.

Contact US

Talk to a certified QuickBooks technician 

Your QuickBooks isn’t responding? Reach our helpdesk anytime 

+1-888-463-3385